At RestroReach, we strive to provide excellent service and ensure a seamless experience for our users. However, we understand that there might be instances where cancellations or refunds are required. Please read our policy carefully to understand the terms and conditions governing cancellations and refunds.
Cancellation Policy
1. Service Cancellation
If you wish to cancel a service booked through RestroReach, please notify us at least 24 hours prior to the scheduled time.
Cancellations made less than 24 hours before the service may not be eligible for a refund.
2. Subscription Cancellation
For subscriptions, cancellations can be requested at any time through your account settings.
Cancellations will take effect at the end of the current billing cycle. No pro-rata refunds will be provided for the remaining period of the subscription.
Refund Policy
1. Eligibility for Refunds
Refunds are applicable only in cases where:
The service was not delivered as promised.
There was a technical or operational failure on our part.
Payment was made erroneously due to system issues.
2. Non-Refundable Services
Payments made for completed services or fully utilized subscriptions are non-refundable.
Any promotional or discounted services are non-refundable.
3. Refund Request Process
To initiate a refund, please send an email to info@restroreach.in with the following details:
Your full name.
Order or transaction ID.
Reason for requesting the refund.
Any supporting documents or screenshots.
4. Refund Processing Time
Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
The exact timing may vary depending on your bank or payment gateway.
Contact Us
For any queries or concerns regarding cancellations or refunds, feel free to reach out to us:
Email: info@restroreach.in
We’re here to assist you and ensure a satisfactory resolution to your concerns.